Apprentice – Application Support Analyst (6 Months)

Job Summary

The prime responsibility is for maintaining the availability and reliability of applications (core, digital channels and other applications) to ensure that IT can effectively meet the service targets in accordance with planned business strategies and objectives.

Job Description

Key Accountabilities

• Provide a range of application availability, reporting to ensure that the agreed levels of availability, reliability and maintainability are achieved.
• Successfully facilitate delivery changes on the core application systems
• Provide holistic support of application availability to business users
• Take action to reduce the frequency and duration of incidents that impact availability
• Generation and sharing of different reports for the business.
• Data base administration of the core application servers.
• Proactive database capability and availability analysis of core application servers.
• Support on the different digital channels applications.
• Automation of different business processes.
• Design and implementation of new applications that coexist with the core applications.
• Work closely with Release Analysts and review releases and assign appropriate release testing tasks.
• Compile and review the Testing Deliverables
• Conduct installation procedure tests
• Participate in functional, performance, and integration testing results
• Coordinate user acceptance testing and back out testing.
•   Conduct supporting documentation review, release test review and post release testing
• Validate and communicate results of testing activities
• Build relationship with country IT Risk and Governance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Knowledge and skills

• Leadership Skills
• Analytical Skills
• MS Office Skills

Apprenticeship Requirements:

• Must have a transcript 
• Must have graduated between 2025 -2026 

Degree Classification:

• First Class or Second-Class Upper with preference for a B Sc., BSc (Eng), BSc (Computers/IT) , Information Technology

O’Level Results:

• Credit or higher in both Mathematics and English

A’Level Results:

•  At least two principal passes

Preferred / Advantage

• Oracle Certification
• PLSQL
• AI Certification.
• Technical understanding of IT systems, Applications and Networks.

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)